To ensure a seamless pickup and delivery process and avoid extra charges, follow these steps:

- Confirm availability: Make sure that someone is available at the specified locations within the requested time window.

Please be aware that requesting drivers to call before pick-up is considered an additional service, and while we will make every effort to accommodate such requests, we cannot guarantee them as carriers are not obligated to provide this service

- Match opening Hours: Ensure that the opening hours align with the requested time window. If needed, you can book a fixed timeslot.

- Prepare your goods: Ensure your pallets are ready and assist the driver promptly. Please be mindful of the allocated pickup and delivery time, as exceeding this time may result in waiting costs.

Learn more about potential extra charges here